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VTR Valid Tracking Ref

by Seller_AISbb4oU4C6bK

It looks like Amazon’s VTR % rate has gone wrong again. Is this the same for others and what can be done?
I send lots of small low value items (not cost effective to pay extra for tracking) and as long as I mark them as despatched manually as Stamps/Franking they have not reduced my VTR %. They are excluded from requiring a VTR. Only items I send tracked and upload the tracking ref are items purchased as Second Day.
Ive been doing the above for a few years no problem at all and kept my VTR at 100% but it seems that items now since 6th April are all reducing my VTR because they dont have a valid tracking ref.

From past experience I feel by contacting amazon I will get nowhere apart from automated responses that dont help.

Can anyone help please.

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Seller_7VbclcPFFRTnc
In reply to: Seller_AISbb4oU4C6bK’s post

They sent out an announcement a few months back, and a few reminders since that as of 1st March, stamps/franking is no longer exempt - its now invalid for VTR

How are you actually sending your orders ?

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Seller_DROodOAYHftnc
In reply to: Seller_AISbb4oU4C6bK’s post

There have been several emails re. the change which started on 1st April, that stamps/franking is no longer valid for VTR.

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Seller_4uKIP5ARPyO4W
In reply to: Seller_AISbb4oU4C6bK’s post

Having a breakdown here, can anybody at Amazon tell me what to do

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Seller_W61r1IaolW6bo
In reply to: Seller_AISbb4oU4C6bK’s post

Rather new to this Amazon lark but finding it extremely difficult with all the extremely tight rules for x,y,z the patronising videos to educate… pfft. The troublesome navigation of the site and to be honest the impossible 1% defect rate. (Another story.)
Mainly issue here is my VTR is about 24% even though I buy all my postage through Amazon, vast majority is 2nd Class Large letters but from what I’ve read that is okay. No matter how many times I point this out to customer service I get the same standard copy n paste reply. There seems to be nothing I can do on this one. My VTR should be 100% it’s that simple.

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Seller_8EpxaNNvZmQ42
In reply to: Seller_AISbb4oU4C6bK’s post

So now all postage has to go through amazon??? this is so confusing we had all this crap with vtr last time everyone panicking about account being deactivated i usually do all my postage through royal mail website

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Seller_8EpxaNNvZmQ42
In reply to: Seller_AISbb4oU4C6bK’s post

i mark it of as carrier royal mail delivery service royal mail 2nd class/franking then i put in franking in tracking id

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Seller_8EpxaNNvZmQ42
In reply to: Seller_AISbb4oU4C6bK’s post

i do it manually on royal mail

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Seller_8EpxaNNvZmQ42
In reply to: Seller_AISbb4oU4C6bK’s post

hi jilly yes but to be honest i didnt understand a word of it

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Seller_8EpxaNNvZmQ42
In reply to: Seller_AISbb4oU4C6bK’s post

no little i am actually finishing selling soon im just getting rid of a load of stock i have but dont want account deactivated before i get rid of it all

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Seller_8EpxaNNvZmQ42
In reply to: Seller_AISbb4oU4C6bK’s post

ty and will that keep my vtr on track till i close account

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