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Seller_VYGJEt2UZqzGm∙
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Seller_km8tMIukjHpPJ∙
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Seller_VYGJEt2UZqzGm∙
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Product Policy Compliance - cannot resolve
by Seller_VYGJEt2UZqzGm

Hello,

In Product Compliance we have two cases in 4 markets (where the same products) where there is a problem with parallel imports. Amazon wanted an invoice from our company and a letter of authorization from our supplier. We have delivered everything and despite this we are unable to close the case and Amazon blocked our account with financial means.

I called support and they told me that they do not recognize the letter of authorization from our supplier, but I need it directly from the manufacturer in America. It is a huge corporation and it will not issue us such a confirmation.

All repeated requests are automatically rejected within 2 minutes of upload (probably by a bot), without anyone from Amazon looking at it. Can you advise me of a contact where I can get in touch directly with the department that deals with Product Policy Compilance. or advise me how to proceed?

We want to communicate with Amazon and solve the problem, but no one from support is trying to help us.

Thanks for any advice

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Seller_NYl1bVgyrrXa2∙
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PROCEDURE KYC COMMENT REMPLACER L'ANCIEN PASSEPORT PAR LA CNI
by Seller_NYl1bVgyrrXa2

Bonjour

Mon passeport a expiré et dans le cadre de la procédure KYC je cherche à remplacer le type de pièce identité de PASSEPORT à CNI , mais impossible de trouver comment faire , ça reste bloqué sur passeport car mon ancienne pièce était un passeport

Si quelqu'un a une idée

Merci d'avance

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Seller_km8tMIukjHpPJ∙
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Primary Contact address update issue
by Seller_km8tMIukjHpPJ

I have been trying to update the residential address of the Primary Contact.

The primary contact is an Australian Passport holder. But they are resident of Singapore.

When I tried to edit with the correct postal code and City. But it says that the address entered is invalid.

Escalating to customer service was not helpful. I get the case transferred to compliance dept. But not getting a solution for about 15 days already

Can someone help me?

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