Hello,

In Product Compliance we have two cases in 4 markets (where the same products) where there is a problem with parallel imports. Amazon wanted an invoice from our company and a letter of authorization from our supplier. We have delivered everything and despite this we are unable to close the case and Amazon blocked our account with financial means.

I called support and they told me that they do not recognize the letter of authorization from our supplier, but I need it directly from the manufacturer in America. It is a huge corporation and it will not issue us such a confirmation.

All repeated requests are automatically rejected within 2 minutes of upload (probably by a bot), without anyone from Amazon looking at it. Can you advise me of a contact where I can get in touch directly with the department that deals with Product Policy Compilance. or advise me how to proceed?

We want to communicate with Amazon and solve the problem, but no one from support is trying to help us.

Thanks for any advice