Compliance Documentation Getting Rejected


I really cant imagine Amazon accepting a badly printed label with the top of the UKCA mark cut off as any thing close to acceptable

Have the supplier bundled all 4 jigsaws together for you before sending?


You might want to take a look at

We use Amazon as the EU responsible person for toys.


I have asked them to return them to me now.


Just to point out (as well) that your item is labelled as a ‘Toddler’ wooden puzzle, with a warning sticker right next to it saying “Not suitable for children under 36 months”


Yea they did.


They won’t return to the Isle of Man


Thank you will do


I will use a friend in the UKs address and she can send them to me.


I would also not re list any items until you have your insurance sorted out. Parents don’t play if a toy or any child product injures their child.


Hello @Allee_All_Sorts,

This is Noor from Amazon to assist you.

From the post above, I understand that you have concerns related to “Identity verification”.

The following information will help you to select the correct legal entity:

– Individual: You must only choose this legal entity if you do not sell for profit. Individual sellers may list unwanted personal items, such as old DVDs or books.
– UK Sole Proprietor: This legal entity is for any commercial individual who sells for profit. A Sole Proprietorship is registered with Her Majesty’s Revenue and Customs (HMRC). There is no legal distinction between the owner and the business.
– State-owned: A business that is either wholly or partially owned and operated by a government.
– Publicly-listed: A business with shares listed on a stock exchange for public trading.
– Privately-owned (such as Limited, Partnership, International Sole Proprietor): A business controlled and operated by private individuals.
– Charity: Incorporated or non-incorporated tax-exempt body.

To Know more about Verification Process please click here.

Note: There are several reasons why team may have declined to open your account. It may be because team were unable to verify your identity as required by applicable legislation.

Providing incomplete or inaccurate information is a common reason why verification may not be successful.

If you feel your information should have been successfully verified and would like to appeal, click here.

As for the products related concern, before listing any products on Amazon, Seller’s are to ensure that they have all valid, official documentations to verify the authenticity of the products. Documentations like letters of authorization, valid invoices fulfilling the requirements etc.

As correctly mentioned by @The_Little_Shop, drop shipping is a very serious violation in Amazon and it comes with multiple restrictions if you’re to follow it.

Do refer to the help pages mentioned and Amazon seller university for more details.

Kindly keep us posted if you have further queries, we would be more than happy to help you.

Thanks & Regards,


This is a constant battle we have with Amazon, we have loads of open cases with Seller Central. We get requests for EC DC for items that are exempt, and those that do need it just say “submitted” on the compliance page for months on end after we upload it.
We are brand registered and part of the same company that manufactures our goods.


@Noor_Amazon this thread isnt about identity verification :confused:


No, it is about :


Crikey. This scares like absolute life out of me as a parent. People willy nilly importing god knows what from China to sell to parents.

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