Account erroneously suspended
Amazon have once again decided to suspend my seller account because they think I have a ‘separate account Florinaisacov which was enforced for violating one of our policies’. I have told them that it has nothing to do with me and they have deactivated my account in error and they just keep repeating the same thing. How do I refute their evidence when I don’t know what their evidence is? How do I prove that I don’t own this account?
Account erroneously suspended
Amazon have once again decided to suspend my seller account because they think I have a ‘separate account Florinaisacov which was enforced for violating one of our policies’. I have told them that it has nothing to do with me and they have deactivated my account in error and they just keep repeating the same thing. How do I refute their evidence when I don’t know what their evidence is? How do I prove that I don’t own this account?
Seller_9ImBEGqOxcZqR
So a week after our last appeal was rejected and having submitted no further appeals because I couldn’t find out what they wanted, Amazon have reactivated us! As random and unprompted as our deactivation.
No explanation has been given as to why we were deactivated or why we have been reactivated.
For anyone ever in this position reading this, my advice is to do nothing. You can’t affect the process and you’ll just waste your time. Hopefully it will sort itself out!
I’m glad I didn’t pay for a mediator.
57 réponses
Seller_qZO3ZCjoBXEeL
Do you use any account Virtual Assistant? Shared or 3rd party Prep Centre/Returns Address/Fulfilment Centre services? Managed/Shared Virtual Offices? Shared premises? Are any of your account operators or directors linked to another business with an Amazon account? Think of any possible area that could be linked then explain why it isn’t.
Maja_Amazon
Hello Aspect1!
I am transferring your thread to Account Health Category for better assistance.
Regards,
Maja
Seller_iDiUaLCsDRE0K
Hi @Aspect1,
Pia here, to assist with your concerns.
I understand your query is related to the account deactivation where your selling account is found to be in relation with another Selling Account named
In order to reactivate your account, you need to get the primary account/related account
reactivated and then you can send an appeal from your account to activate your account.
As you are mentioning that you are not aware of the related account, kindly do a thorough investigation as mentioned by @PeterB
and work in identifying the related Selling Account.
Once the related account is reactivated, you can submit an appeal from account informating that the related account is activated.
OR
You need to submit documents proving that your account is not related to any other Selling Account. You can seek assistance from our partner team by clicking here
Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Regards,
Pia
Seller_la04WA11FdDnu
Hello @Aspect1
This is Art from Amazon to assist you.
I understand that you need assistance in documents required to reactivate your selling account.
If the account related is once owned by you but now you no longer own it now then you can prove it by submitting supporting documentation such as sales deed, purchase agreement, business transfer agreement, contract termination, etc.
In the case, where you are not aware of the account which have been found related to then we would recommend you to submit a detailed explanation as an appeal by visiting Account Health Dashboard > Submit New Information.
Please refer to the video modules Understanding Multiple Account Policy and Addressing Multiple Account Policy Violations available in our Seller University before you submit an appeal.
If you need any further assistance, you can post here so that we can help you.
Regards,
Art.
Seller_3yhYGU61cigbH
Do the Amazon Mods actually read the threads?
Seller_f5cnodyVjLD4S
Hi,
This is the offending account which appears to be active Florinaisacov
See one of their listings B008OJFY4G which leads you to
https://www.ebay.co.uk/usr/floisa_48 and
https://www.onbuy.com/gb/shop/florina-isacov/
Florinaisacov appears to be based in Crewe England. As the account is not suspended an explained link ie inventory, phone number typo etc…. Should help get your account reinstated.
I hope this helps you.
Seller_9ImBEGqOxcZqR
The battle has moved to LinkedIn:
Seller_9ImBEGqOxcZqR
And now they’ve suspended me again because I’m associated with Diggers Garden Products! How can I even get deactivated when I’m already deactivated? And who the hell are these people? And why will no one at Amazon speak to me? I think I’m moving to Ebay, I’ve had enough of this.
Seller_9ImBEGqOxcZqR
So a week after our last appeal was rejected and having submitted no further appeals because I couldn’t find out what they wanted, Amazon have reactivated us! As random and unprompted as our deactivation.
No explanation has been given as to why we were deactivated or why we have been reactivated.
For anyone ever in this position reading this, my advice is to do nothing. You can’t affect the process and you’ll just waste your time. Hopefully it will sort itself out!
I’m glad I didn’t pay for a mediator.
