Message:

Hello,

We are contacting you regarding our Belgium seller account.

Today, all incoming orders are stuck in pending status and none of them have been fully received in our Manage Orders panel. We did not receive a single order confirmed today.

We would like to understand:

What is the reason for all orders remaining in pending status?

Is there any account-level restriction, payment issue, or internal review affecting our store?

When will the orders be released so we can process and ship them on time?

This situation affects our order handling and customer experience, so we kindly request an urgent update and clarification from your side.

Thank you.