Any new account you open will eventually be linked with the suspended account and will also be suspended.

You need to appeal the suspension of you existing account with a plan of action explaining you won’t buy retail stock to sell as new. You will need to show you have a valid supply chain for the product you wish to sell.

Hi @ Karim_Associates,

I have moved this thread to the Account Health category for better visibility and assistance.

Kind regards,
Julia.

This is retail arbitrage, and is not the best business model on Amazon.

Surely you should have been keeping the receipts anyway for when you do your accounts.

[quote=“Karim_Associates, post:1, topic:595301”]
Can i open my new account in any other country or can I activate my this account.
[/quote
You need to activate your existing account, do not open a new one, by supplying the info they have asked for.

Hello @Karim_Associates

I’m Danii from Amazon. I’ll be glad to help you.

From the post above, I understand that you need help with 50% of your funds to be release and how to active this account.

To help you better, kindly share with us the initial notification you received. You can find this in the Performance notification section of the seller central page.

Please keep us posted, the forums community and I, are here to assist you with your concerns.

Regards,
Danii

Hello Danii,

Thanks for contacting me regarding my suspended account. I have attached initial email below. I just want to confirm you that I have never sold below ASINs. I just went to ASDA Store and scan below listed ASINs through my mobile and then upload these ASINs to amazon seller central app.

**When I neither purchased these items nor sell these items. How can I provide receipts to amazon? Please help me in this regard.

Below email received from Amazon:

Hi,

Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).

Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.

In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.

The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:

• Amazon Anti-Counterfeiting Policy (http://sellercentral.amazon.co.uk/gp/help/201165970)
• Policies and Agreements (http://sellercentral.amazon.co.uk/gp/help/521)
• Amazon Services Business Solutions Agreement (http://sellercentral.amazon.co.uk/gp/help/1791)

How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:

• Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
• If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
• If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
• Contact information for your supplier, including name, phone number, address, email, and website.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

How do I send the required information?
To send us the required information, please visit your Account Health Dashboard (http://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_pq) in Seller Central and click on the appeal link next to the impacted ASIN.

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.co.uk

We’re here to help
You can get help creating your plan in Seller Central Help (http://sellercentral.amazon.co.uk/gp/help/200370560).

You can view your account’s performance at (http://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/GB/app/amazon-Seller/id794141485)
or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB) device.

The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Hello @Karim_Associates,

Virgil here to assist.

Based on your reply, we understand that your account was deactivated due to an authenticity check on your listings.

We need more information in order to assist you better. Could you please confirm if you have appealed the deactivation?

If you have appealed the deactivation, please share a copy of the appeal, screenshot or text of the performance notification email received after the appeal.

Kindly ensure to omit any personal information while sharing the appeal.

Additionally, we recommend you to speak to an Account Health Support Specialist via phone call for dedicated assistance. You can reach the Account Health Support Specialist via the ‘Call Me Now’ button on your Account Health Page.

I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.

Best Regards
Virgil.

If they haven’t accepted your appeal, then you won’t be able to.

Not until your UK account is fixed. If you open an account anywhere else it will be suspended as it will be related (through you) to your suspended UK account.