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Dead loop resolving account on hold issue

by Seller_1xhwjrclXHdNV

Anyone who has been through this please help me. I created this seller account to resolve my friend’s account’s issue.

Issue:

  1. cannot log in to the seller or buyer account, when login the UI indicates the account is closed.
  2. All reaching out to Amazon fall into a dead loop. They will create a case and say some team will reach out via email, but we never received any email.
  3. We did not receive any alert when the account was initially on hold.

Since when:
04/21/2023

What we tried:

  1. Contact via chat
  2. call, we had been promised that some team would reach out and asked to wait for 24 hours many times, but no one reached out.
  3. emails (find a couple by doing online searches)

What we learned:
From customer service, we learned the account is on hold(not closed) because of the high refund rate, or because someone tried to purchase items using our account.

Our explanation:
We believe there was a misjudgment on buyer’s account. Since Amazon gives both accounts when we register the seller account, we cannot get rid of the buyer account, but we did not intentionally use the buyer’s account to purchase items.

Greatly appreciate it if you could input your thoughts. Thank you!
@Amelia_Amazon

Tags: Images, Pricing
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Seller_7VbclcPFFRTnc
In reply to: Seller_1xhwjrclXHdNV’s post

Are you saying you closed your buyer account ? Or amazon closed your buyer account ?

If so, and it’s on the same login details, your seller account will also be deleted

Looking at that message, you need to read the email they sent

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Seller_1xhwjrclXHdNV
In reply to: Seller_1xhwjrclXHdNV’s post

@Virgil_Amazon Could you help?

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Seller_RyBiR05Djvp7V
In reply to: Seller_1xhwjrclXHdNV’s post

Hello @QualityLife_Essentia,

This is Amelia from Amazon to assist you.

Thanks for your inquiry. In an effort to maintain the integrity of our Seller’s accounts, we are unable to share account or case specific information with anyone other than the main account holder.

To receive an update on the status of this issue, please have the Seller reach out to us creating another thread. Alternatively, they can also open a case in Seller Central via Help > Get support.

The forums community and I are here to support you. Feel free to post any further queries you have.

Regards,
Amelia

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Seller_7VbclcPFFRTnc
In reply to: Seller_1xhwjrclXHdNV’s post

Looks like you’ve been caught by amazon doing something you shouldn’t ?!

Buying your own stock ?!
Or , buying from other sellers in order to dropship - and then claiming refunds from those sellers?!

Either way, you’ll struggle to get reinstated

Look at ebay or Facebook if you are in uk

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Seller_1xhwjrclXHdNV
In reply to: Seller_1xhwjrclXHdNV’s post

@Abella_Amazon could you please help us.

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Seller_1xhwjrclXHdNV
In reply to: Seller_1xhwjrclXHdNV’s post

@Kavi_Amazon could you please help us.

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